The Crisis and Resilience Fund

Help people get back on their feet as part of your wraparound support plan.

Find out more

Join the organisations making a difference with huggg

How Huggg works

We make it really easy for organisations of all sizes to send vouchers to individuals or at scale. Here's how:

Choose support type

Choose from our retail, fuel and cash vouchers or select from appliances or warm goods collections.

Select value

For vouchers, select the value of the voucher from £1 to £1000. For goods, values include delivery and VAT.

Personalise

Write a custom message then choose your sending method from email, text or printed letter.

Checkout

Check the details, save to draft or proceed. Funds are instantly deducted from your Huggg wallet.

Links are sent instantly and recipients can redeem vouchers right away from the retail choice you gave them.

Only pay for vouchers that are redeemed

Any vouchers that are not claimed are refunded to your wallet as soon as they expire.

No licence fee

We are able to make a small margin from retailers, which means that we don’t have to charge a licence fee, or any charges for any vouchers, except for cash or energy.

Dignity for the recipient

Huggg gives your recipients choice,  an easy user experience, and personal support wherever it’s needed.

Huggg for The Crisis and Resilience Fund

From Spring 2026, the Crisis and Resilience Fund (CRF) will replace the Household Support Fund across the UK. The new approach focuses on building long-term resilience, not just providing short-term fixes. For the first time, councils can plan ahead for future-focused support with lasting impact.

With the CRF, the goal is to move beyond short-term fixes but immediate help still matters. Huggg ensures help reaches people instantly, bridging the gap while they navigate appointments and processes for longer-term support.

Use your Huggg wallet to send:

Vouchers for food, fuel and every retail need
Warmth packs to help through the cold months
Home goods to support stability and comfort
Furniture and white goods delivered and installed

Huggg can be a lifeline for instant support alongside sustainable pathways to raise people out of crisis.

Future proof your support - Talk to us about how we can help you plan ahead for the Crisis and Resilience Fund!

How Huggg has helped other organisations

See the difference Huggg has made to these teams and the communities they serve.

Why Integrate with Huggg?

Approve funds and send support without switching systems.

One less platform for your team to use - makes it simpler to send support.
Quicker application handling - cut the admin time and expense.
Bespoke product access - limit access to certain product types for greater simplicity.

“The streamlined process has significantly improved client satisfaction, ensuring they receive the help they need when they need it most. Huggg's platform has been a true game-changer for Achieving for Children.”

Matthew Bond

Digital Transformation Strategic Lead, Achieving for Children

Frequently asked questions

If you can't find what you're looking for here, head to live chat or book a call below.

How much does it cost?

Huggg is completely free to use and it's free to send all vouchers and goods except for cash and energy vouchers, which have a per voucher fee.

How do I set up an account?

Email disbursements@huggg.me or click here to let us know you'd like a Huggg account. We'll be in touch to find out a bit more about you, then send your sign up link as soon as you're ready to begin using Huggg.

How long does it take to get started?

You can set up an account in minutes, top up using a credit card and start sending vouchers. If you need to transfer money via BACS first it can take 1-3 day for us to receive funds to your Huggg wallet.

What can I send on Huggg?

You can send the following vouchers on Huggg: supermarkets, clothing, home essentials & furniture, school uniform, fuel payments & cash. You can also send these items direct to home: white goods and small appliances, furniture, heaters winter warm packs and insulation products.

What retailer vouchers does Huggg offer?

Click here to see all the retailers you can access on Huggg.