Housing Associations

Manage your resident support easily by sending and tracking vouchers and goods on Huggg.

Get in touch

Join the organisations making a difference with huggg

How Huggg works

We make it really easy for organisations of all sizes to send vouchers to individuals or at scale. Here's how:

Shop

Choose from a wide range of retail, fuel and cash vouchers or select from appliances or warm goods collections.

Select Value

For vouchers, select the value of the voucher from £1 to £1000. For goods, values include delivery and VAT.

Personalise

Write a custom message then choose your sending method from email, text or printed letter.

Checkout

Check the details, save to draft or proceed. Funds are instantly deducted from your Huggg wallet.

Links are sent instantly and recipients can redeem vouchers right away from the retail choice you gave them.

Only pay for vouchers that are redeemed

Any vouchers that are not claimed are refunded to your wallet as soon as they expire.

No licence fee

We are able to make a small margin from retailers, which means that we don’t have to charge a licence fee, or any charges for any vouchers, except for cash or energy.

Dignity for the recipient

Huggg gives your recipients choice,  an easy user experience, and personal support wherever it’s needed.

Why Housing Associations use Huggg

Housing Associations find it so easy to manage their tenant support funds directly on Huggg. Invite TSOs and team members to the system so they can send digtal vouchers and goods to tenants. Admin tools allow you to keep control of any funds and sending.

How Huggg has helped other organisations

See the difference Huggg has made to these teams and the communities they serve.

Housing 21

How Housing 21 use Huggg to support their residents

Support requirements are received on a weekly basis from their residents
Using Huggg, immediately streamlined the team’s approach
The platform enabled them to simplify internal processes and cope with increased demand.

“In the Resident Engagement and Experience team I get to see first-hand what a difference these vouchers make to vulnerable older people in our communities.”

Nikki-Leigh Dipper

Strategic Operations Officer, Housing 21

Frequently asked questions

If you can't find what you're looking for here, head to live chat or book a call below.

How much does it cost?

Huggg is completely free to use and it's free to send all vouchers and goods except for cash and energy vouchers, which have a per voucher fee.

How do I set up an account?

Email disbursements@huggg.me or click here to let us know you'd like a Huggg account. We'll be in touch to find out a bit more about you, then send your sign up link as soon as you're ready to begin using Huggg.

How long does it take to get started?

You can set up an account in minutes, top up using a credit card and start sending vouchers. If you need to transfer money via BACS first it can take 1-3 day for us to receive funds to your Huggg wallet.

What can I send on Huggg?

You can send the following vouchers on Huggg: supermarkets, clothing, home essentials & furniture, school uniform, fuel payments & cash. You can also send these items direct to home: white goods and small appliances, furniture, heaters winter warm packs and insulation products.

What retailer vouchers does Huggg offer?

Click here to see all the retailers you can access on Huggg.